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Only talks and promises,No action. Want to change my previous positive review

I went for an important but simple blood test around 2.5 weeks back. I was informed that I will get the results in 3 days. Since then, I have been calling the reception, and they tell me that they have my results, but the doctor has not looked at them yet, so they cannot share results with me. The receptionist even disconnected my call mid-way today. During my appointment with the Dr, she was very comforting, but I didn't know that it was just words and no action. It is very shocking and sad that the Dr herself suggested I should renew certain prescriptions , but then forgot to do it, completely forgotten about it. I am changing my GP now but I will never forget this worst experience ever.