Esther Kraus

Etter jeg flyttet ut av sentrum er det tungvint å komme seg til Esther, men jeg kommer aldri til å bytte fastlege. Hun er grundig, empatisk og henviser videre når det er nødvendig.

Esther er en hyggelig, grundig og dyktig lege som jeg vil anbefale på det varmeste! Den beste fastlegen jeg har hatt!

Jeg har god erfaring med Ester som lege. Hun er alltid blid og imøtekommende. Det er lett å bestille time og er det noe som haster kommer du til fort. Jeg sliter med mange kroniske sykdommer og føler kanskje av og til at hun ikke helt klarer å følge meg opp som hun burde. Men med 1500 pasienter på sin liste så forstår jeg at det kan være tøft å "huske" på alle. Hun henviser fort videre for undersøkelser eller andre ting om det er noe som trenges ekstra. Eneste problemet er at det har vært en del vikarer. Og de har jeg ikke følt meg helt ivaretatt av. Jeg håper jeg kan fortsette som pasient hos Ester lang tid fremover.

I have been a patient for a couple of years and fortunately I didn’t have much of a need for a GP. Maybe I met her once, and every other time (3 or 4) I have been followed by someone that was replacing her. Nothing wrong with that, considering that so far the doctors replacing her were quite understanding and helpful, until today.
I have booked an appointment to check on a couple of things and I received the confirmation for one month after, my problems were not of a huge need but I still wonder: one month?
The day I’m supposed to go, I get a message 30 min before, that the doctor is sick. Okay, it can happen. If not that I receive the message that the appointment has been postponed to ANOTHER month time! Is it fair that since my needs are not of a big urgency I have to wait another month, or is it because I have been unlucky enough to have the appointment on the day the doctor called sick? Has everyone else whom had the appointment after me been moved of one month? I doubt that. Anyway, nothing to do. At the office, they say they cannot help me and I have to stick to the appointment I’m given.
I wait for another month and finally I get to go to the appointment I had scheduled! There are a couple of other thing that popped up (in two months, it can happen, can’t it?) some that even made me worry, and so I start talking to the doctor working for Dr. Gundersen. After my second issue, all of a sudden I am told that I am out of time, other people were waiting and that if I wanted to express some others of my concerns, I could schedule another appointment. First appointment available in? ONE MONTH!
Now I start to wonder: is it possible that I’m getting worried for things that are of so little concern that I am to be pushed this far? Is it clear that I’m not the type that goes to the doctor every other day, it probably says how many times I asked for a professional opinion on my file. Am I entitled to express doubts to the doctor when I finally get to the (in)famous scheduled appointment?
I have never felt like such a burden. That my problems were so irrelevant to be treated like I have been treated today, that I’m there stealing time that belongs to others.
I thought that I could count on my doctor, but apparently I cannot.
The message that comes up from my experience is: “We couldn’t care less” of what is your problem, your expectations or your needs. We just don’t.