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Very difficult to book time and no response or feedback after receiving test results

I had to make a scan based on the doctor recommendation and it is been a month since the doctor got the results, the doctor said they will contact me and I haven't heard from them at all, I tried to call for several times everyday but the phone is either ringing with no answer or has busy tone. I tried to book time online but the online form said that my number is not registered at the doctor and I have to contact them to register it.