Madlakrossen Legesenter

Hei,

Takk for dine tilbakemeldinger.

Ifølge vårt journalsystem kom du 16 minutter for sent til en legetime som var satt opp med varighet på 20 minutter. Din problemstilling er kompleks og kan ikke vurderes forsvarlig på bare 4 minutter – særlig ettersom jeg ikke har møtt deg tidligere og ikke kjenner din sykehistorie.

For å kunne gi en faglig forsvarlig vurdering kreves det normalt minst 20 minutters konsultasjon. Vi kan dessverre ikke garantere kvaliteten på besøket når oppmøtet er såpass forsinket.

Du fikk en ny legetime fem dager senere, men denne ble nylig avbestilt av deg på grunn av jobb. Det er foreløpig ikke bestilt ny time.

Vi setter pris på at du deler dine synspunkter – det hjelper oss å forbedre tjenestene våre. Du er hjertelig velkommen tilbake!

Med vennlig hilsen
Dr. Kaloyan Ferev

Dear patient,

Thank you for your feedback.

According to our system, you had booked a 15-minute emergency appointment for the assessment of an urgent and concerning issue. The doctor examined you in the presence of a nurse and issued two referrals to ensure a prompt follow-up.

After approximately 14 minutes of your consultation had passed, you informed the doctor that you also had several other long-standing concerns that you wished to explore further. You were informed that these issues can certainly be assessed, but to maintain proper medical quality, a separate appointment is required. This allows time to thoroughly review your medical history, conduct a full physical and mental examination, assess your symptoms based on medical knowledge and experience, order appropriate tests, and plan further investigation and treatment.

Unfortunately, this cannot be done in one minute, as you requested. You were advised to book a new appointment for this purpose, which you have not yet done.

We appreciate your feedback, as it helps us improve the quality of our services.

Best regards,
Kaloyan Ferev
General Practitioner