Strandsiden Legesenter AS

I have been a patient for a couple of years and fortunately I didn’t have much of a need for a GP. Maybe I met her once, and every other time (3 or 4) I have been followed by someone that was replacing her. Nothing wrong with that, considering that so far the doctors replacing her were quite understanding and helpful, until today.
I have booked an appointment to check on a couple of things and I received the confirmation for one month after, my problems were not of a huge need but I still wonder: one month?
The day I’m supposed to go, I get a message 30 min before, that the doctor is sick. Okay, it can happen. If not that I receive the message that the appointment has been postponed to ANOTHER month time! Is it fair that since my needs are not of a big urgency I have to wait another month, or is it because I have been unlucky enough to have the appointment on the day the doctor called sick? Has everyone else whom had the appointment after me been moved of one month? I doubt that. Anyway, nothing to do. At the office, they say they cannot help me and I have to stick to the appointment I’m given.
I wait for another month and finally I get to go to the appointment I had scheduled! There are a couple of other thing that popped up (in two months, it can happen, can’t it?) some that even made me worry, and so I start talking to the doctor working for Dr. Gundersen. After my second issue, all of a sudden I am told that I am out of time, other people were waiting and that if I wanted to express some others of my concerns, I could schedule another appointment. First appointment available in? ONE MONTH!
Now I start to wonder: is it possible that I’m getting worried for things that are of so little concern that I am to be pushed this far? Is it clear that I’m not the type that goes to the doctor every other day, it probably says how many times I asked for a professional opinion on my file. Am I entitled to express doubts to the doctor when I finally get to the (in)famous scheduled appointment?
I have never felt like such a burden. That my problems were so irrelevant to be treated like I have been treated today, that I’m there stealing time that belongs to others.
I thought that I could count on my doctor, but apparently I cannot.
The message that comes up from my experience is: “We couldn’t care less” of what is your problem, your expectations or your needs. We just don’t.

Denne legen har eg hatt i snart 10 år. Hun er faglig sterk, empatisk og varm i møte med pasienter. God til å se pasienter, men går ikkje på akkord med eigen faglige etiske standard. En stor trygghet å ha henne som fastlege.

Min erfaring med denne legen er ganske dårlig. Hun mangler fullstendig empati. Jeg har ofte fått en følelse av at hun ønsker meg ut av kontoret før jeg har satt meg. Virker som man er til bry når man kommer inn til kontoret hennes. Hun virker ofte sint og gir inntrykk av at hun vil ha deg ut så fort som mulig. Jeg har til og med opplevd frekke svar. På den positive siden er hun flink til å henvise videre.

Shahab Imani has been my fast lege for 3 years, and everytime I see him I feel like he is not sincere in helping me get better. He smiles and seems kind, but it doesn't make you feel at ease, feels more like a forced smile. Maybe it's also because he doesn't say anything unless prompted. It feels like I have to find my own diagnosis and he is just there to prescribe the medicine and wants you out of his office ASAP. After the consultation I often feel unsure if he understood my problem properly, like he might have missed something simply because he doesn't talk. He doesn't explain what he observes and what the symptoms mean, just listens and prescribes. If you want to understand your illness even a bit, you have to ask all the basic questions yourself, otherwise he would not offer any information at all.

An example of how a conversation with him might go:
Doc: How can I help today?
Patient: (describes problem)
Doc: (checks patient symptoms) Ok, I have given you this medicine.
Patient: So what is my illness?
Doc: Illness xxx
Patient: What does it mean?
Doc: It means xxx
Patient: How long is the recovery?
Doc: x days
Patient: If I still feel pain after x days what should I do?
(and it goes on)

I feel so frustrated with his service to the extent that I avoid going to him at a lot of cost (like going to a private doctor instead). So if you do not want to end up spending money at a private doctor, do not choose him as your fastlege.

In addition, one of the reception ladies to answers the phone calls is especially impatient and often speaks to me in a rude tone.